•  704-889-9000

400 Towne Centre Blvd • Pineville NC 28134

​​​​​​self service account instructions 


Set Up

A New Account

  1. Go to the Self Service Account Login page.
  2. Click Register.
  3. Submit the contact form using the name of the individual that will participate in the rink program or event.
  4. Check your email to confirm your account.
  5. Log in using your username and password.

Add Family Members

To Your Account

Manage your entire household through one user account.
  1. View your profile by clicking your name in the upper left corner.
  2. Click RELATIONSHIPS at the top of your screen.
  4. Follow prompts to enter the Relationship type (e.g. child, sibling) and name.
  5. Click Submit.


For Events

Freestyle, Stick & Puck, Pickup Hockey & Open Skating
  1. Click "$ Buy" in the left column, and then select "Packages".
  2. Follow the prompts to purchase your desired package.
  3. Click "Book sessions" in the left column.
  4. Select your desired session.
  5. Click "Book" to reserve your spot.

Additional Instructions

  • If you already have Packages on your account, proceed directly to "Book sessions".
  • To Share packages, add family members to your account.  See instructions above.
  • To ensure that spaces are available before purchasing a Package, go directly to "Book sessions" to see the number of spots left.
  • After you "Buy A Package", make sure that you go back and Book the session, or your spot will not be reserved.
Register For Programs
Cool Camp, Skating School, Classes, Camps, Clinics, Leagues, Pineville Falcons & Charlotte Synchro
  1. Click "Registrations" in the left Column.
  2. Select your desired Program (e.g. Cool Camp Week 5) under "DESCRIPTION".  Note filters at the top of the screen and page numbers at the bottom to help you find your program.
  3. Click "SELECT" next to your Program.
  4. Select the name of the person participating in the program.  A parent registering a child should select the child's name.
  5. Click the radio button to the left of the phrase “I am an individual registering”, and select your fee in the dropdown menu.
  6. Follow the prompts to accept terms & conditions and to confirm participant information.Click either Buy to continue to the payment window, or Add to Cart to complete multiple registrations in one transaction.