These Rules and Precautions are subject to change as we respond to regulations and developments related to COVID-19.  In addition to reviewing these Rules and Precautions, please also review this information from the NC Department of Health and Human Services before entering our building.  Thank you for cooperating with these requirements.
Enter At Your Own Risk
Our facility is open year round and draws customers from across the United States and from other countries.  When you enter our facility or are anywhere on our premises, you are at risk of contracting a disease, virus, cold, flu or other illness from exposure to general conditions or to other people.
Keep Out If Symptomatic
Do not enter the building if you have symptoms related to COVID-19 including, but not limited to:  cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, loss of taste or smell.
Temperature Checks
Upon entering the building, all persons including, but not limited to, employees, customers and vendors, may be subject to a temperature check. We use a non contact, infrared digital thermometer, and the process just takes a few seconds. Anyone with a temperature of 100.4 degrees F or higher may not enter the building.
Protect Yourself & Others
Maintain social distance of six feet or more.  Wash your hands frequently.  Cover your mouth if you cough or sneeze.


Covering Requirements

The State of North Carolina Executive Order 195 requires that you wear a face covering at all times while in our facility.  You may not enter or be in the building without wearing a face covering, and our staff is authorized to contact law enforcement if you do not comply with this requirement.

Face Covering Exceptions - Executive Order 195 provides Exceptions for wearing face coverings.  Below are these Exceptions, as stated in the Executive Order, which may apply to conditions or activities at our facilities.

Executive Order 195, Section 2.4, Exceptions

This Executive Order does not require Face Coverings for-and a Face Covering does not need to be worn by-a worker or Guest who:

  • Should not wear a Face Covering due to any medical or behavioral condition or disability (including, but not limited to, any person who has trouble breathing);
  • Is under five (5) years of age;
  • Is actively eating or drinking;
  • Is giving a speech for a broadcast or to an audience;
  • ​Has found that his or her Face Covering is impeding visibility to operate equipment or a vehicle;

Executive Order 195, Section 2.5 Face Coverings and Exercise

However, people need not wear a Face Covering while exercising if:

  • ​They have symptoms while strenuously exercising such as trouble breathing, dizziness, or lightheadedness;
  • They are wearing equipment like a mouthguard or helmet and are having trouble breathing;
  • ​​They are doing any activity in which the Face Covering could become entangled and a choking hazard or impair vision in high risk activities such as gymnastics, cheerleading, or tumbling;

Face covering compliance and effectiveness requires common sense and courtesy from all staff, customers and vendors.  You must have a face covering on and fully in place to enter the rink.  During activities where your face covering introduces trouble breathing, dizziness, lightheadedness, choking hazards or vision impairment, you may temporarily remove or adjust your face covering.  When the activity is complete, resume wearing your face covering.  Where social distancing allows, instructors and coaches may lower their face coverings while addressing participants.  The rink staff - where social distancing allows - may sometimes adjust or remove face coverings while operating equipment or performing strenuous labor.

Please note that USA Hockey, Carolina Amateur Hockey Association, and U.S. Figure Skating regulate many programs and events at our rink.  Where these affiliates have additional or more restrictive requirements than the State of North Carolina or our rink, we are required to abide by these policies.

Building Occupancy Restrictions

Our Facility has a stated capacity of over 500.  The nature of hockey and figure skating events enables us to operate at or below 50% of our capacity.  To help us reduce the total number of people in the rink:

  • Arrive at the rink no more than 30 minutes before your event, and exit the rink promptly after the event has ended.
  • Locker rooms are not available until 30 minutes before an event.  Participants must exit the locker room within 30 minutes of the end of an event.
  • Anyone accompanying a program participant should maintain social distance while in the rink and follow all other stated precautions. Visit PinevilleiceTV to see live streamed games and events.
  • Off ice warmups for youth travel hockey teams must be conducted outside.
Exposure To COVID-19
Customers may not enter the building if they have recently tested positive for COVID-19.  Customers that have tested positive for COVID-19 may not return to the rink until ten days have passed with no symptoms or fever.  If a customer determines after visiting the rink that he or she may have been at risk for having COVID-19 while at the rink, we ask that the customer notify our rink staff and anyone with whom they may have had close contact.  If a customer is unable or unwilling to contact those with whom he or she had close contact, the rink may communicate to customers or staff that it deems at risk of exposure.  The customer name will remain confidential.  Customers with COVID-19 close contact exposure (i.e. contact with a confirmed COVID-19 case within six feet for more than 15 minutes) should not return to the rink until seven days have passed without symptoms or fever. In addition to abiding by exposure standards set for customers, rink staff and coaches are subject to health questionnaires and documentation requirements regarding fitness to work.  Rink vendors are held to the same exposure standards as customers.
Cleaning & Sanitization
Our rink is cleaned and sanitized throughout the day by a commercial cleaning service and our facility staff. We follow CDC guidelines for bleach and isopropyl alcohol cleaning solutions.

​​​​​​​COvid-19 Response  •  704-889-9000

400 Towne Centre Blvd • Pineville NC 28134