•  704-889-9000

400 Towne Centre Blvd • Pineville NC 28134

These Rules and Precautions are subject to change as we respond to regulations and developments related to COVID-19.  In addition to reviewing these Rules and Precautions, please also review this information from the NC Department of Health and Human Services before entering our building.  Thank you for cooperating with these requirements.
Enter At Your Own Risk
Our facility is open year round and draws customers from across the United States and from other countries.  When you enter our facility or are anywhere on our premises, you are at risk of contracting a disease, virus, cold, flu or other illness from exposure to general conditions or to other people.
Keep Out If Symptomatic
Do not enter the building if you have symptoms related to COVID-19 including, but not limited to:  cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, loss of taste or smell.
Temperature Checks
Upon entering the building, all persons including, but not limited to, employees, customers and vendors, are subject to a temperature check. We use a non contact, infrared digital thermometer, and the process just takes a few seconds. Anyone with a temperature of 100.4 degrees F or higher may not enter the building.
Face Covering Required
Wear a face covering unless you are: unable to wear a face mask due to a medical or behavioral condition or disability; under age five; actively eating or drinking.
Protect Yourself & Protect Others
Maintain social distance of six feet or more.  Wash your hands frequently.  Cover your mouth if you cough or sneeze.
Building Occupancy Restrictions

Our Facility has a stated capacity of over 500.  The nature of hockey and figure skating events enables us to operate at or below 30% of our capacity.  To help us reduce the total number of people in the rink:

  • Arrive at the rink no more than 30 minutes before your event, and exit the rink promptly after the event has ended.
  • Locker rooms are not available until 30 minutes before an event.  Participants must exit the locker room within 30 minutes of the end of an event.
  • Anyone accompanying a program participant should maintain social distance while in the rink and follow all other stated precautions. Visit our PIHtv page to see live streamed games and events.
  • Off ice warmups for youth travel hockey teams must be conducted outside.
Exposure To COVID-19
Customers may not enter the building if they have recently tested positive for COVID-19.  Customers that have tested positive for COVID-19 may not return to the rink until ten days have passed with no symptoms or fever.  If a customer determines after visiting the rink that he or she may have been at risk for having COVID-19 while at the rink, we ask that the customer notify our rink staff and anyone with whom they may have had close contact.  If a customer is unable or unwilling to contact those with whom he or she had close contact, the rink may communicate to customers or staff that it deems at risk of exposure.  The customer name will remain confidential.  Customers with COVID-19 close contact exposure (i.e. contact with a confirmed COVID-19 case within six feet for more than 15 minutes) should not return to the rink until seven days have passed without symptoms or fever. In addition to abiding by exposure standards set for customers, rink staff and coaches are subject to health questionnaires and documentation requirements regarding fitness to work.  Rink vendors are held to the same exposure standards as customers.
Cleaning & Sanitization
Our rink is cleaned and sanitized throughout the day by a commercial cleaning service and our facility staff. We follow CDC guidelines for bleach and isopropyl alcohol cleaning solutions.

​​​​​​​COvid-19 Response